The location for this position is virtual/remoteThis is your chance to be a part of an in-house Technology team that’s creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Associate Property Engagement Platform, you will bring your technical skills to a hospitality company with an award-winning culture. On the Global Deployment & Change Management team reporting to the Manager, Property Engagement Platform, you will support projects including the deployment of PEP, Hilton's new PMS system.HOW WE WILL SUPPORT YOUHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Mental health resources including free counseling through our Employee Assistance Program
Paid Time Off (PTO)
Learn more about the rest of our benefits (https://jobs.hilton.com/us/en/benefits)
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.HOW YOU WILL MAKE AN IMPACTYour role is important and below are some of the fundamental job duties that make your work unique.What your day-to-day will be like:
Support team members by troubleshooting issues and providing technical advice.
Provide remote or onsite hotel training and support.
Configure and build the system database.
Set up hardware and system interfaces.
Migrate hotels from the retired PMS ensuring all data is imported to PEP.
How you will collaborate with others:
Onboard new Associates through training on all aspects of a project and tasks.
Guide the Associate and liaise with the Manager to support the Associate’s development.
Collaborate with internal and external support teams to resolve system issues.
What projects you will take ownership of:
Multiple stages of a remote and onsite PEP deployment which include communication, configuration, database build, data migration, testing interfaces, and training.
Project Management duties in the absence of Project Managers.
WHY YOU'LL BE A GREAT FITYou have these minimum qualifications:
Three (3) years of professional experience in Technology or a related field
Two (2) years of work experience using Property, Sales, or Revenue Systems Daily
Understanding of Hilton’s PMS, CRS, and interfaces
Travel up to 80%
It would be useful if you have:
Bachelor’s Degree, or Associate’s Degree plus 6 years of Technology related experience, or High School Degree/GED plus 12 years of Technology related experience
Five (5) years of professional experience in Technology or a related field
Experience as a successful systems installer
Knowledge in the following: point of sale systems, networking experience, desktop support, Linux, XML, Basic SQL, JSON
Experience troubleshooting local hotel interfaces or systems
Bilingual
WHAT IT IS LIKE WORKING FOR HILTONHilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands (https://jobs.hilton.com/us/en/brands) . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog (https://jobs.hilton.com/us/en/blog) and Instagram (https://www.instagram.com/hiltoncareers/) to learn more about what it’s like to be on Team Hilton!It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us (https://cdn.phenompeople.com/CareerConnectResources/prod/HILTGLOBAL/documents/ApplicantAccommodationandAccessibilityAssistance-English-20230515-1684253430519.pdf) if you require an accommodation during the application process.Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this roleis$55,000-$90,000and is determined based on applicable and specialized experience and location.Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.Job: Technology OperationsTitle: Senior Associate GDCM Deployment PEPLocation: nullRequisition ID: COR014RDEOE/AA/Disabled/Veterans