Vacancy caducado!
Description We are in search of a Customer Service Representative located in North Chesterfield, Virginia. This role is in the call center industry where you will deal with customer inquiries, maintain customer records, and process applications. This role offers a contract to hire employment opportunity.Responsibilities: Handle inbound and outbound telephone calls in a call center environment Deliver timely, accurate, and friendly customer service Adhere to company policies while maintaining confidentiality of customer records and information Conduct extensive research to resolve complex customer inquiries Interact effectively with both internal and external partners Utilize advanced Microsoft Office skills, including Excel and Word, for data entry and correspondence Navigate multiple computer systems, applications, and utilize search tools to find information Display active problem-solving skills, listening for customer cues and resolving issues with integrity Efficiently process customer credit applications and maintain accurate records Schedule appointments using the Zendesk platform. Requirements Proficiency in handling and answering inbound calls Experience in a call center customer service environment Strong customer service skills and ability to resolve customer inquiries and complaints Ability to perform data entry with high level of accuracy and speed Experience in email correspondence, responding to customer queries promptly and professionally Familiarity with both inbound and outbound calls Proficiency in Microsoft Excel and Microsoft Word Experience in order entry, accurately processing customer orders Ability to schedule appointments efficiently and according to company standards Familiarity with Zendesk or similar customer service software. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
Vacancy caducado!