West Creek 5 (12075), United States of America, Richmond, VirginiaPrincipal Associate, Process Manager (Hybrid)Retail Bank ATM & Cash team is seeking a high performing Principal Process Manager to serve as the subject matter expert on 3rd party ATM networks and related processes that improve business efficiency and drive results. This person must have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. As a Principal Process Manager you will deliver flawlessly executed standards and controls for critical business processes that directly impact customers and improve our risk posture. You will have a deep understanding of how complex systems connect to drive the best customer experience.Responsibilities:
Serve as deep subject matter expert on 3rd party ATM networks
Educate the organization on how ATM networks, processors, and bank cores connect together to provide the right customer experience
Identify opportunities to leverage ATM networks to support our national banking strategy
Possess an understanding of network rules (MasterCard, VISA, AMEX, PULSE, CIRRUS, PLUS and regional PIN networks)
Stay current with Industry trends and their impacts to ATM networks
Maintain great relationships with our ATM network vendors in partnership with our vendor management team
Identify and address risks, focusing on automated solutions
Support procedure reviews and L2 document updates
Forge relationships with key stakeholders to ensure delivery of commitments and manage stakeholder expectations effectively
Identify ways to improve and streamline business well managed processes
Provide subject matter expertise when representing the department in projects and other meetings
Document processes and projects (creating reports, presentations, and diagrams)
Ensure issues are properly reported to correct L2 and remediated appropriately to reduce outstanding risk or performance breakdowns
Manage work across organizational lines (Product, Design,Tech) to achieve results and manage competing priorities
Demonstrate problem-solving and analysis skills with attention to detail
Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work
Demonstrate organizational agility to adapt to changing demands
Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.Basic Qualifications:
High school diploma, GED, or equivalent certification
At least 3 years of experience in Process Management or Risk Management
At least 3 years of experience in Project Management
At least 3 years of experience working with cross-functional teams
Preferred Qualifications:
Bachelor’s Degree or military experience
BPM, PMP, Lean, Agile or Six Sigma certification
3+ years of experience working in payments
5+ years of banking or financial services experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).