Role Value Proposition: Provides administrative support and customer service to large group benefits clients. Works with account team, Account Executive and other internal partners to manage the customer relationship.Key Responsibilities:
Overall accountability for: customer requests, leads projects, provides customers with alternative solutions, consults where appropriate, identifies possible plan design alternatives, acts as a liaison between the customer and internal MetLife teams and collaborates for problem troubleshooting and resolution.
Provides exceptional customer service to support ongoing customer delivery and customer satisfaction.
Leads and participates in both customer- and internal-facing presentations and meetings.
Participates in customer account audits and strategic planning process.
Partners with Financial team in completion of customer reports; analyzing results and identifying trends.
Leads and coordinates implementation of the addition of MetLife products and changes as needed.
Participates in strategy meetings, establishes specific processes and reports, provides demonstrations, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.
Develops agenda and presentation materials for customer meetings.
Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
Perform other related duties as assigned or required.
Essential Business Experience and Technical Skills: Required:
5+ years of relevant experience
Knowledge of Group Benefits core products- particularly Disability and Absence Management
Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint)
Excellent organizational, interpersonal, and communication skills, both written and verbal
Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
Ability to balance customer expectations with MetLife capabilities
Self-motivated to learn more about the business and is proactive in personal development
At MetLife, we’re leading the global transformation ofan industry we’ve long defined. United in purpose, diverse in perspective,we’re dedicated to making a difference in the lives of our customers.Equal Employment Opportunity/Disability/VeteransIf you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.MetLife maintains a drug-free workplace.