Director, AI/ML Platform

The Artificial Intelligence and Machine Learning (AI/ML) Platforms team is building the next generation of scalable and responsible AI/ML infrastructure and services to power products that solve real-world consumer challenges. This role will collaborate cross-functionally with business leaders, data scientists, software engineers, AI/ML engineers, data engineers, and program managers, focusing on scaling AI/ML platforms with cloud and Generative AI capabilities and driving adoption of platforms that deliver measurable value across the payment ecosystem.Visa’s AI/ML models and products are integral to the global economy, playing a critical role in preventing fraud within the payments landscape and delivering significant value to internal and external clients. Our platforms enable hundreds of millions of dollars in revenue for Visa and safeguard billions of dollars in payment transactions.Essential FunctionsAs a key member of the AI/ML Platform Product leadership team, this role drives the strategy, design, development, and adoption of Visa’s AI/ML platforms, including model training and experimentation environments, real-time inference platforms, and Generative AI solutions. You will lead cross-functional initiatives to deliver scalable, secure, and high-performing platforms across cloud and on-premises environments, enabling innovation and empowering teams globally.Platform StrategyDefine and execute the AI/ML platform NorthStar strategy and roadmap, ensuring alignment with Visa’s global data, AI/ML, and business objectives.Partner with business and technology to develop a comprehensive plan for migrating AI/ML workloads to the cloud.Monitor market trends, competitive dynamics, and client needs to guide platform evolution and long-term planning.Advocate for exceptional customer experiences powered by advanced AI capabilities.Leadership & Product ManagementLead cross-functional teams of product managers, engineers, and data scientists in a matrixed organization to translate customer needs into platform capabilities.Directly manage a team of product managers, foster a culture of innovation, accountability, and operational excellence.Own the product definition and delivery of Visa’s AI/ML stack across both cloud and on-premises environments.Drive conceptualization, prototyping, and launch of AI-powered solutions at the intersection of payments and technology.Build business cases for new AI/ML capabilities and continuously evolve platform features to meet practitioner needs.Partner with business units, product leaders, and engineering teams to ensure alignment and flawless execution.Represent Visa in engagements with public cloud providers (AWS SageMaker, Google Vertex AI, Microsoft Azure ML) and internal stakeholders.Technical & Delivery ExcellenceDefine detailed platform requirements, acceptance criteria, and success metrics (e.g., SLAs, operational KPIs).Apply hands-on expertise in designing cloud-native architectures and enterprise-scale applications on the cloud.Lead backlog grooming and facilitate collaboration across product, engineering, and data science teams.Ensure platform capabilities meet compliance, model risk management, and onboarding requirements.Oversee development and delivery to ensure adherence to timelines, quality standards, and strategic objectives.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.