As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members.BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.To learn more visit becu.org/careers.PAY RANGEThe Target Pay Range for this position is $122,000.00-$149,100.00 annually. The full Pay Range is $94,500.00 - $176,500.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.BENEFITSEmployees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here .IMPACT YOU’LL MAKE:As the Senior Program Manager-Planning and Performance, you will be a key driver in shaping and enhancing BECU’s business and process strategies related to our Contact Center. Your expertise will guide the design and implementation of new offerings, ensuring they are optimized for both our members and business units. You’ll lead continuous improvement initiatives, manage critical projects, and foster collaboration across teams to deliver exceptional results. Your leadership will directly impact the success and satisfaction of both employees and members, making a tangible difference in the evolution of BECU.WHAT YOU’LL DO:
Lead Strategic Projects: Take charge of project teams to oversee the delivery of system enhancements and process improvements, ensuring alignment with the Business Unit’s goals.
Shape Strategic Direction: Play an active role in developing and managing the strategic direction of the Business Unit, ensuring it aligns with broader organizational objectives.
Implement Standards and Processes: Ensure that standards, policies, and processes are effectively implemented, and develop metrics to track and report on their success.
Communicate Effectively: Provide clear, timely, and accurate communications that guide leadership and monitor the performance of products and services.
Collaborate for Success: Partner with internal and external resources to design and implement programs that support both employee and member advocacy.
Analyze and Act: Use survey data to understand the needs and expectations of employees and members and implement actions to address areas of concern.
Ensure Compliance: Stay ahead of federal and state regulations, coordinating with other departments to ensure full compliance across your areas of responsibility.
Manage Vendor Relationships: Oversee vendor contracts within your areas, ensuring members receive cost-efficient and high-quality service from third-party providers.
Facilitate Effective Communication: Maintain strong communication channels across all Credit Union employees to ensure the exchange of information needed to achieve goals.
Drive Continuous Improvement: Strive for the continuous improvement of processes and service quality to meet Credit Union goals.
Manage Reporting and Audits: Maintain the necessary operational audit and management information reporting required for the Business Unit, including statistical record-keeping.
Contribute Beyond Expectations: Take on additional duties as needed, contributing to the overall success of the Business Unit and BECU.
This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.WHAT YOU’LL GAIN:
Strategic Influence: The opportunity to shape and drive key business processes that directly impact BECU’s success.
Leadership Growth: Enhance your leadership skills by managing cross-functional teams and driving projects that matter.
Professional Development: Access to continuous learning and growth opportunities, ensuring your skills remain sharp and relevant.
Collaborative Culture: Join a team that values collaboration and collective success, where your ideas and contributions are genuinely appreciated.
Impactful Work: A chance to make a real difference in the lives of BECU members and the success of the business unit.
QUALIFICATIONS:Minimum Qualifications:
B.A. or B.S. in business or equivalent work or education-related experience.
Seven years of functional experience leading process improvement projects, preferably in the Financial Services industry.
Experience managing project teams.
Desired Qualifications:
Five years of experience in operations management, project management, technology implementation, and internal controls development and oversight.
Strong project management, leadership, and negotiation skills.
Strong experience with process improvement methodologies such as Six Sigma and Lean
JOIN THE JOURNEY:Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourneyEEO Statement:BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.Job Alerts: If you would like to be kept informed of new potential opportunities, click here (https://becu.wd1.myworkdayjobs.com/en-US/External/jobAlerts) . You will be asked to create an account if you do not already have one.From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future.As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever beforebut we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.