South Puget Sound Community College (SPSCC) seeks highly motivated and qualified candidates for our Customer Service Specialist 3 position at our One-Stop.
South Puget Sound Community College is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its professional staff. A firm understanding of anti racist policy development coupled with the skills to eliminate barriers that harm underrepresented people is a college requirement. The students that we serve come from a variety of backgrounds. On average, 43% of SPSCC students are people of color. We strongly encourage members of the underrepresented groups, veterans, and bi- or multi-lingual individuals to apply for this position to help meet the needs of our diverse students and service district.
And if that isn't enough? We also offer:
A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs
Fine dining in the Percival Room, offering vegetarian, vegan, and gluten-free choices as part of our Culinary Arts and Baking & Pastry Arts programs
The Clipper Coffee Corner serving Batdorf & Bronson coffee and a selection of delicious food items from our baking/culinary students
A brand new Health & Wellness Center
FREE Bus service every 15 minutes to downtown Olympia and beyond
FREE parking on our campuses – permits are not required
On-campus child care
Percival Creek which runs beneath our campus footbridge, provides year-round beauty and views of Chinook, Coho, and chum salmon pass through each fall
Many walking paths that are marked and on nicely paved sidewalks
SPSCC promotes wellness with a variety of different workshops and events on campus
Lots of activities with our Artist & Lecture series, which are FREE for staff and faculty
Many community events in the Kenneth J. Minnaert Center for the Arts
Employee Resource Groups (ERGs)that offer an opportunity for SPSCC employees to gather and connect around issues that define them personally, and which affect their work at the College and their professional development. Current Employee Resource Groups include:
Staff and Faculty of Color (SFOC) ERG - an employee network which strives to create an intentional and relational foundation for community and trust building across different groups through shared values.
The LGBTQIA+ ERG creates a space for LGBTQIA+ staff and faculty at the college to share resources, build support and community, and work towards greater equity and accessibility.
What You'll Do
General One-Stop Functions
Advise students, staff and the public with information and interpretation of college policies and activities related to enrolling at the college.
Use independent judgment and knowledge of processes, regulations and policies to resolve problems to inform, educate, and assist students.
Respond to inquiries via phone, fax, e-mail and at the front counter about
Enrollment Services, Advising, Registration, Financial Aid, and Cashiering.
Direct customers to appropriate staff and departments within college and schedule appointments with appropriate staff when necessary.
Receive cash, checks, and credit cards to process payment for tuition, fees and testing.
Process student payment for tuition, fees, testing, and other outstanding account balances impacting enrollment.
Assist in the training of part-time staff members on enrollment, advising, financial aid, and cashiering policies, practices and information for the One Stop.
Process transactions for admissions and registration, including admissions applications and registration forms.
Receive completed enrollment and financial aid forms, check for accuracy, and distribute to appropriate staff according to work flow.
Instruct and demonstrate for customers the use of the college website, including all online functions and general information.
Assist customers in using and understanding class catalog and class schedules.
Utilize desktop publishing, spreadsheet, and word processing software to create new documents, forms, etc.
Establish and maintain records and files, record statistical information, access data in student management database as necessary, and dispose of files as per state and college records retention requirements.
Interpret and ensure confidentiality of customer information following federal FERPA and financial aid guidelines and college regulations.
Communicate the financial aid application, the awarding process, enrollment holds, tuition and fees to students, faculty, staff, and the public when necessary.
Independently check financial aid file status and assist students appropriately when file reviewer has requested additional information.
Document image materials received for student educational and financial aid records.
Use the Student Management System, Financial Aid Management and Cashiering computer systems to retrieve, enter, and query student information.
Provide back-up coverage to the Building 22 Start Here desk and Student Services Call Center, as needed.
Running Start and Workforce Transition Programs (e.g. Worker Retraining, WorkFirst, Opportunity Grant, and BFET Programs)
Work with program leads/supervisors to develop efficient registration processes for students and recommend procedural changes that improve service to students.
Respond to questions regarding the various special enrollment/aid programs.
Process and maintain all registration forms.
Registration and Admissions
Work with Director of Enrollment/Registrar to develop efficient registration processes, communication plans, and services for students.
Communicate registration dates and policies to staff and faculty on campus related to the enrollment cycle and calendar.
Maintain exception forms for FERPA guidelines.
Process admissions applications - both online and in-person.
Exercise independent judgment in explaining the college policies and regulations in regard to admissions and residency.
Financial Aid
Communicate the financial aid application and awarding process to students, staff, and the public when necessary.
Independently check financial aid file status and communicate information regarding required forms, financial aid appeals, and implications of enrollment changes.
Instruct and demonstrate for customers the use of college website for financial aid status and general information.
Cashiering
Compute tuition and fees for students based on course enrollment.
Prepares and issues receipts for payment transactions.
Maintains records of funds received and disbursed and balances records at
the end of business.
Prepares reports and account for all money transactions.
Communicate information regarding payment plan, tuition and fees, and
cashier/enrollment holds.
Maintain and enforce security procedures to ensure safety of funds.
Process transactions for financial aid, scholarships, special programs and
veterans funding sources.
Qualifications You Possess
Minimum Qualifications:
An Associate’s Degree AND three years of experience providing assistance to customers regarding inquiries, complaints, and problems; OR a Bachelor’s degree AND one year of experience providing assistance to customers in the above capacity OR equivalent experience.
Preferred Qualifications:
Ability to work independently, prioritize multiple tasks, ability to function as a team member, maintain office confidentiality and accommodate multiple interruptions.
High degree of accuracy and attention to detail.
Experience with Student Management System (People Soft – CTC Link).
Experience with Electronic Health Record Systems.
Experience as a customer service representative.
Excellent written and verbal communication skills.
Advanced knowledge of computers and software applications, specifically MS Office suite: Word, Outlook, Excel, PowerPoint, and Access.
Commitment to a working environment that values a diverse academic environment, inclusive of students, faculty, and staff of diverse cultural, socioeconomic, and educational backgrounds.
To Apply
To Apply
Cover letter addressed to the Screening Committee highlighting your ability to perform the responsibilities and competencies described in the job posting.
Current resume/CV showing all educational and professional experience which demonstrates how you meet the minimum and any preferred qualifications.
Top candidates will be notified directly to interview for this position. Selection will be based on the applicant's knowledge, skills, and abilities to perform the duties listed in this job posting as identified in the materials requested above. Applications with comments directing the reader to see attachments will be considered incomplete.
Veterans Preference
Applicants who meet the minimum qualifications and are wishing to claim Veterans Preference should redact their personally identifiable information from a copy of their United States Department of Veterans Affairs honorable discharge documentation and email to wpeters@spscc.edu with the job number for which they are applying in the subject line.
Background Check Condition of Employment
Employment with the college is contingent upon the successful completion of a comprehensive background check. Any adverse information will be considered on a case-by-case basis and does not automatically preclude a candidate from employment.
Bargaining Unit
This position has been designated as a bargaining unit position represented by the Washington Federation of State Employees.
South Puget Sound Community College values diversity and is an Equal Opportunity Employer and Educator
South Puget Sound Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). SPSCC provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, Samantha Dotson, Executive Human Resource Officer /Title IX Coordinator, 360-596-5361, ssoto@spscc.edu, Building 25, Room 220, 2011 Mottman Rd SW, Olympia, WA 98512; South Puget Sound Community College is a smoke-free/drug free environment.
Applicants needing accommodation in the application process in an alternative format may contact the Human Resources office at (360) 596-5500.