Support Specialist - Legacy, IS Operational Experience

Our OXP Legacy support team plays a critical role in the front-line investigation and resolution of systems issues for our mission critical systems of record.The Support Specialist is responsible for the analysis, investigation and resolution of emergent system issues.  This position will utilize a variety of applications, tools, and SOPs while engaging with internal stakeholders to further support issue solutions.Support Specialists communicate daily with branches around the world, facilitate research requests, execute code releases, mitigate service interruptions and play an active role in the SDLC. As part of the team, you will be responsible for working with global customers, incident management and prioritization in a 24/7 environment, and helping to identify issues while maintaining and improving processes and documentation.Having a strong sense of curiosity about logistics, exceptional technical skills, and an innate customer service-oriented attitude are essential for being successful in this position. Come prepared to learn, share and provide the very best in customer service!This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.Downtown SeattleFederal WayLynnwoodBellevue (Factoria)