Automotive, service General Manager (East Wenatchee)
With the start of a new year comes new goals for growth without losing our mission on retaining customer satisfaction, through quality, integrity, transperancy and affordable car maintenance and repairs. Our focus is on customer satisfaction and helping our customers to save money by making the right decisions when it comes to their car repairs. Our business is growing and we need to bring on board a knowledgeable and professional team player who can run and manage the day to day activity of our family owned shop. If you have experience in managing an auto maintenance/repair shop, please send us your resume and we will carefully review it and get back to you ASAP. Must have at least 5 years experience in managing a professional shop.
Preferable bilingual ( English, Spanish or Russian ). Must be disciplined and have a clean record: No felonies, No smoking, No drugs of any kind and that includes Marijuana!
We are looking for a dedicated and experienced General Manager to work with our manager and the rest of the team.
We are not a full mechanic shop, we are a quick lube and alignmnet, brakes, suspension shop. We do tune-ups and light mechanic work, mostly maintanance. This year we started sellinga and installing tires, and we have a technician that specialize in that.
Responsibilities:
Manage service team, including mechanics, technicians, and customer service staff.
Oversee day-to-day operations of the shop, ensuring efficient workflow and high-quality service.
Provide leadership, coaching, and support to ensure team success.
Monitor repair orders, customer interactions, and ensure work is completed on time and within budget and quality.
Ensure the highest level of customer satisfaction by greeting customers and assessing their automotive service needs, be a good listener, addressing issues, explaining service procedures, providing accurate estimates and status of their vehicles during the repair process.
Maintain accurate records of repairs, parts, labor, and billing.
Oversee inventory control, ordering parts, and managing supplies to meet shop demands.
Conducting quality control inspections to ensure that all services meet established standards
Collaborating with management to troubleshoot challenging problems
Develop and implement service promotions, pricing strategies, and customer loyalty programs.
Actively participate in recruiting, interviewing, and hiring of staff based on store needs and ensure all employees are properly trained on the job.
Responsible for financial performance. Look for opportunities to grow the business and improve profitability, customer retention, and net sales.
Ensure compliance with safety standards, local regulations, and industry best practices. Ensuring that safety protocols and guidelines are followed by all technicians
Outgoing personality with expertise in managing a team by demonstrating kindness and optimism, work ethic, self-awareness and integrity
Competitive salary, based on experience.
Performance based monthly bonus structure
Paid holidays
401(k)
Paid vacation
Employee discount on parts and services
Relaxed work environmen. Unlike dealerships, we do not offer any services or repairs to our customers that they don't really need. That is one rule that we strictly enforce and stand by.
Thank you and Happy New Year !