Account Specialist 3 (Creative)

The Account Specialist will coordinate and manage multiple creative projects with variating complexity across several channels, throughout the lifecycle (initial meeting through final disposition of a customer’s project).Responsibilities: Act as primary day-to-day liaison between clients and internal creative and production teams.Apply a broad knowledge of catalog/retail, packaging, and print production workflows.Manage projects, including scheduling, estimating, obtaining job detail information, job tracking, and invoicing.Establish and promote excellent customer service through effective and proactive communications to inform clients and other stakeholders on project status.Assemble appropriate resources/departments required to successfully implement a customer campaignEnter and track a high volume of data-related work components and updates to the client project tracking systemEffectively manage multiple timelines and projects at various stages of a project life cyclePeer Proof creative to ensure the accuracy of specifications.Lead day-to-day management and optimization of projects, entering specifications using job management software, and ensuring proper priority is given to each job to meet client expectations.Demonstrate understanding in each area of Creative Services including design, print production, and prepress.Attend and set relevant client meetings, production and project management status calls bringing in appropriate resources from Creative Services as needed.Maintain contact with clients and print production to set project milestones, create project estimates, track schedules, advise of job progress, scheduling concerns, and any requests for additional information or materials, when required.Maintain pre-set deadlines and produce innovative designs while understanding and adhering to clients’ budgets for individual projects.Track and report on quality metrics, and strategize with the client to develop customer loyalty.Trains other employees as needed.Perform other related duties and participate in special projects as assigned.