JOB REQUIREMENTS: Position Summary: This position is responsible for
meeting customer needs by opening new deposit accounts and maintaining
existing deposit account services, assisting with paying and receiving
activities, customer inquiries, receptionist duties and phone coverage.
In addition, this position oversees the service provided to bank
customers, adherence to company policies and procedures, and teller
operations at their assigned branch. Duties and Responsibilities: 1.
Responsible for all duties and aspects of the Teller II job description.
2. Promote, sell and service River Bank's products and services to
customers by clarifying their needs and presenting a description of the
features and benefits of any available options. 3. Complete any
necessary documentation for all deposit account relationships from
opening to closing of an account, including any updates and/or changes
to an account. 4. Review proper documentation for death claims on
depository accounts and process accordingly. 5. Maintain privacy of
customer account information. 6. Complete check orders for customers. 7.
Assist with location's safe deposit functions including, but not
limited to, opening new accounts, processing billings and assisting
individuals in gaining access to their boxes. 8. Complete general
clerical and administrative duties as they relate to deposit account
files, department and general bank support. 9. Examine all checks that
are accepted in compliance with River Bank's policies and procedures;
placing applicable check holds, processing stop payments and EFT
disputes, closing accounts, ensuring endorsements are verified and
proper identification is obtained. 10. Recognize and report any
fraudulent or suspicious activity to your supervisor. 11. Continue to
develop skills in all areas of product knowledge, documentation,
selling, and general banking through in-house training, bank related
seminars, classes, schools and/or periodicals. 12. Recognize customer
investment needs and refer to Financial Advisor when able. 13. Monitors
staffing levels and customer traffic flow to ensure adequate staffing is
available in order to provide excellent customer service and recognize
when staffing can be adjusted to avoid unnecessary overtime. 14.
Examines teller transaction reports, operations reports and
accountability reports for accuracy and completes follow up with staff
as necessary. 15. Assists Tellers with vault responsibilities and
rotation as needed. 16. Works with Branch Manager to ensure practices at
assigned location are compliant with bank policies, procedures and
regulations. 17. Assists Branch Manager with employee training and
coaching as needed. 18. Responsible for opening and closing procedures.
19. Sweep, vacuum, and dust as needed to maintain appearance of lobby.
20. Other duties as assigned by supervisor(s). OTHER
EXPERIENCE AND QUALIFICATIONS: Desired Knowledge, Skills and
Abilities: 1. Ability to be sales orientated while providing exceptional
customer service to clients. 2. General understanding and comfort level
with bank products and services and deposit account regulations in order
to assist customers. 3. Knowledge in account structure including IRAs,
HSAs, Revocable and Irrevocable Trusts, Fiduciary Accounts, account
titling and business account structures. 4. Ability to work effectively
in a customer service environment requiring both face-to-face and
phone-based support. 5. Good verbal and written communication skills,
with attention to detail. 6. Strong analytical and problem solving
skills. 7. Sound personal computing skills. APPLICATION
INSTRUCTIONS: E-Mail a Rsum: application@riverbank.biz