Become a part of our caring community and help us put health firstThe Senior Program Delivery Professional strategically identifies, develops, and manages projects and programs that influence stakeholders or market leadership towards Stars improvement, innovation, and/or improved quality metrics through interventions and test and learns. The Senior Program Delivery Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth management of projects and programs and communications.The Senior Program Delivery Professional develops and helps manage programs designed to drive results-oriented relationships. Partners with leaders regarding implementation planning and execution. Reviews and communicates results of programs. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.Use your skills to make an impactThe Stars health Equity Team is looking for an exceptional, highly motived, influential team member who excels in a dynamic, high-pace environment to support driving positive member health outcomes and Humana’s success on the Stars Health Equity Index. An ideal candidate will demonstrate excellent capacity to support the team’s high-profile strategy by managing of a portfolio of projects and test and learn initiatives to facilitate learning, analysis and efficient results reporting.An ideal candidate will contribute to team efficiency by proactively and independently connecting with stakeholders and partners to employ team strategy and track tasks, deadlines, and objectives to anticipate team needs and drive desired outcomes.Key Responsibilities Include:
Working autonomously to gather needed resources to support team strategy and projects
Making recommendations to team members and leadership that contribute to success
Decide on moderately complex issues using discretion and experience to help ensure team objectives are met
Maintain and update portfolio of stakeholders and comprehensive project plan of current internal and external initiatives and test and learn projects
Maintain and manage inputs and engage directly responsible individuals (DRIs) to monitor progress against the comprehensive team project plan
Proactively and independently connecting with stakeholders and partners to support team strategy and track tasks, deadlines, and objectives to anticipate team needs and drive desired outcomes
Manage stakeholder Governance & Relationship Administration through maintaining calendar of engagement and collaboration, setting up on meetings, managing deadlines, and setting and following up on meeting agendas
Support team with needs related to the project plan and portfolio of stakeholders
Support team test and learn strategy by managing of a portfolio of projects and test and learn initiatives to facilitate test and analysis and efficient results reporting
Skills and Knowledge:
Must be passionate about contributing to an organization focused on continuously improving member experiences and outcomes
Thrive in curious, collaborative, nimble, flexible team-oriented working style
Ability to build relationships and maintain trust with stakeholders
Proven track record of organizational and problem-solving skills
Initiative, commitment and follow through with ability to effectively manage competing tasks and priorities
Track record of developing and improving communications and presentations to support effective collaboration across the enterprise
Ability to work autonomously to gather needed resources to support team and make recommendations to team members and leadership that contribute to success
Sound judgement to independently help solve problems or risks that arise and use discretion and experience to help ensure team objectives are met
Administrative experience to effectively document and organize team processes to drive efficiencies and team succession planning
Effective communication and management skills
Required Qualifications
Bachelor's degree
5 or more years of technical experience
Strong knowledge of Microsoft Office XP products (Word, Excel, PowerPoint)
Excellent communication skills, both oral and written
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
Project and program management experience
PMP certification a plus
Knowledge and experience in health care environment/managed care
Strong analytical skills
Additional InformationTo ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$84,600 - $116,300 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About usHumana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=HumanaWebsite.