Description We are seeking a highly skilled and customer-focused Help Desk Level 2 Technician to join a growing IT support team. The ideal candidate will have a solid foundation in IT, approximately three years of experience in ticket resolution, and exceptional communication and customer service skills. Experience with Intune is a plus. This role involves assisting non-technical users and providing efficient and effective solutions to their IT issues. This is a Direct Hire opportunity and will be 100% on-site during the probationary period before moving to a hybrid schedule. Key Responsibilities:
Ticket Resolution: Manage and resolve a wide range of IT support tickets, ensuring timely and effective solutions.
User Support: Provide exceptional support to non-technical users, guiding them through troubleshooting steps and resolving their issues with patience and clarity.
Communication: Maintain clear, professional, and empathetic communication with users, ensuring they understand the resolution process.
Documentation: Accurately document all support interactions and resolutions in the ticketing system.
Intune Experience: Utilize Intune for device management and support, if applicable.
Collaboration: Work closely with Level 1 support and other IT team members to escalate and resolve complex issues.
Requirements
Experience: Approximately 3 years of experience in IT support and ticket resolution.
IT Knowledge: Strong foundational knowledge of IT systems, networks, and troubleshooting techniques.
Communication Skills: Excellent verbal and written communication skills with a focus on customer service.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to think critically and adapt to new challenges.
Customer Service: Demonstrated ability to provide outstanding customer service and support to non-technical users.
Intune Experience: Experience with Intune for device management is preferred but not required.
Team Player: Ability to work effectively in a team environment and collaborate with colleagues to resolve issues.
Why Join Us:
Innovative Environment: Work in a dynamic and innovative IT environment with opportunities for growth and development.
Supportive Team: Join a supportive and collaborative team dedicated to providing excellent IT support.
Career Growth: Opportunity to advance your career and expand your skills in a growing organization.
If you have a passion for IT support and enjoy helping non-technical users with their IT issues, we would love to hear from you. Apply now to join our team as a Help Desk Level 2 Technician!Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .