One Key Support Analyst

Description We are seeking a One Key Support Analyst to join our team in Milwaukee, Wisconsin. This role offers a contract to hire employment opportunity, where you will be part of the customer experience team providing technical support for our One Key products and services. Responsibilities Conduct software and hardware issue analysis, identifying suitable solutions Provide technical support for account setup and network configuration Ensure all issues are logged and managed appropriately Provide superior customer service and support, focusing on continuous improvement Work under pressure to accomplish tactical and strategic initiatives in a timely manner Follow up with clients to confirm their systems are fully operational post-troubleshooting Prepare timely and accurate reports Document technical knowledge for reference purposes Perform basic Active Directory functions such as account creation and group modification Work collaboratively with internal/external teams to maintain a robust, stable computing environment Make technology recommendations and changes based on data-driven analysis Support Enterprise technologies at the client level. Requirements Minimum of 2 years of experience in a customer support or technical support role Proficiency in providing technical support for desktop applications Demonstrated experience in application support Excellent customer support skills and ability to manage customer expectations Proven experience in end-user support, preferably in a similar role Ability to deliver superior customer service consistently Capability to resolve customer service issues effectively and efficiently Proficiency in Microsoft Teams Strong communication skills, both written and verbal Ability to work independently and within a team Strong problem-solving skills and ability to troubleshoot technical issues Willingness to continually learn and stay updated with industry trends and new technologies Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience is preferred. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .