Customer Experience Specialist

Description We are in search of a dynamic Customer Experience Specialist to join our team in the manufacturing industry, located in Waukesha, Wisconsin. This role involves handling customer inquiries and providing exceptional support to ensure their satisfaction. The successful candidate will be responsible for managing high volume inbound calls, answering product-related questions, and resolving any issues that arise.Responsibilities: Efficiently handle a high volume of inbound phone calls, providing excellent customer service and technical support. Respond to customer inquiries regarding product features, specifications, usability, and troubleshooting, ensuring their issues are accurately addressed and resolved. Maintain a thorough and up-to-date understanding of our products and services to provide accurate information to customers. Track and log all call information according to standard operating procedures. Uphold excellent customer service standards, responding efficiently to customer inquiries. Identify trends in customer calls, documenting them and alerting the management team. Follow up on customer interactions when necessary and provide feedback on the efficiency of the customer service process. Utilize CRM systems and other tools such as Microsoft Excel for effective customer account management and maintaining customer satisfaction. Requirements Minimum of 2 years of experience in a customer service role, preferably in a manufacturing environment. Proficiency in using CRM software for tracking customer interactions and data. Demonstrated expertise in Microsoft Excel for data management and reporting. Experience managing customer accounts, including addressing issues, answering queries, and ensuring customer satisfaction. Proven track record in boosting customer satisfaction levels through effective problem-solving and communication. Previous experience in a customer success role, with a focus on fostering long-term relationships with customers. Prior experience in a call center environment, demonstrating excellent phone etiquette and the ability to handle multiple calls and inquiries concurrently. Ability to work in a team-oriented environment, contributing to the overall customer experience strategy and goals. Excellent communication and interpersonal skills, with the ability to understand and respond effectively to customer needs and concerns. Strong organizational and multitasking skills, capable of managing multiple customer accounts and tasks simultaneously. Willingness to continually learn and adapt to new processes or tools aimed at improving the customer experience. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .