Assistant Office Manager - Optometry Office

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.Title : Assistant Office ManagerCompany : Nationwide VisionLocation : 15560 N. Frank Lloyd Wright Blvd, Scottsdale, AZ 85260Perks :Full Benefits Package - Medical, Vision, Dental and Life Insurance401k + Employer MatchingPaid Time Off and Paid HolidaysCompetitive Base Pay + BonusOptical Education ReimbursementPaid Maternity LeaveRequirements :Management experienceExperience working in eyecare / opticalHigh School Diploma or GED EquivalentStrong customer service skillsExcitement to learn and growEssential Functions :Assist in managing the day-to-day operations of the office, including employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the officeLead the staff by guiding them to success through focused support and coachingEffectively communicate with patients, doctors, staff and various levels of management and corporate staffAnswer inquiries through phone, email, and in person requestSECTION 1 : Job SummaryAn Assistant Office Manager is a highly engaged leader that possess a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented.SECTION 2 : Duties and ResponsibilitiesEffective execution of Total Patient Experience (TPE).Develop and maintain a good working relationship with doctor / doctors associated with office location.Enforce all corporate policies and procedures.Reinforce TPE in an effort to enhance the customer experience. This includes : prompt greetings, professionalism, selling standards to include the "Quality inspections".Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.Assist with executing day-to-day operations of the office. Examples include : Monitor and assist with office flow, supply inventory, team member training and other duties as assigned or needed within the office.Provide guidance and assist with proper medical chart handling, insurance and billing, frame and contact lens selection, policies and procedures, and computer software.Assist leading the office by guiding them to success through focused support and coaching as directed by the Office Manager.Enhance processes and workflow by taking initiative to work with Office Manager to build action plans to increase the efficiency and profitability of the office.Handle team member and patient questions in the absence of the Office Manager.Active and ongoing communication with Office Manager.Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3 : Patient Population ServedAssistant Office Manager and team members will work with patients of all ages, races, and genders.SECTION 4 : Education, Licensure & Certification RequirementsHigh school diploma or GED required.Associates or Bachelor's degree in Business Administration or Healthcare Management preferred.SECTION 5 : Experience RequirementsPrevious optical management experience preferred.Industry related experience preferred.Favorable result on background check as required by state.Must be able to provide proof of identity and right to work in the United States.SECTION 6 : Knowledge, Skills and Abilities RequirementsProfessional in appearance and actionsLogical and Critical thinking skillsCustomer-focused with excellent written, listening and verbal communication skillsEnjoys learning new technologies and systemsDetail oriented, professional attitude, reliableExhibits a positive attitude and is flexible in accepting work assignments and prioritiesMeets attendance and tardiness expectationsAbility to work various days and hours as needed by the businessAbility to follow or provide verbal and written instructions with excellent grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate supportAble to communicate effectively in English, both verbally and in writingAbility for basic to intermediate problem solving, including mathematicsBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 7 : Supervisory ResponsibilitiesThere are no supervisory responsibilities for this position.SECTION 8 : Physical DemandsIndicate the amount of time spent for each activity required as it relates to the essential functions.Physical Requirements % of Time LBSBending 25Carrying 25 ≤ 25Climbing 5Driving 10Grasping 100Hearing 100Lifting 10 ≤ 25Pulling 10 ≤ 25Pushing 10 ≤ 25Reaching 50Sitting 50Standing 50Vision - close / distance 100Vision - color vision 100Vision - depth perception 100Vision - peripheral vision 100Vision - ability to adjust focus 100Stooping 25Walking 75Writing / Typing 100Speaking 100Fine Motor Skills 100Use of Hands 100Other (please describe)Location : Work takes place in a normal office / clinical environment. At times, travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.Exposure : Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.Equipment : The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Microsoft applications. Other equipment may be used as needed. May use Optometric equipment / devices per sub-specialty requirement such as lensometer; keratometer; phoropter; visual acuity measuring; retinal camera; corneal topography unit; retinoscope. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly - only resumes submitted through this website will be considered.EyeCare Partners is an equal opportunity / affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.