Description Our client, a leading HVAC (Heating, Ventilation, and Air Conditioning) company looking for an experienced Customer Service Representative to join their team. Your key responsibility will be to interact with our customers and provide them with information to address inquiries regarding products and services, ensuring a seamless and positive customer experience.Responsibilities:
Handle customer inquiries or issues through various channels (phone, email, etc.).
Provide product and service information to customers and identify up-selling opportunities.
Maintain a detailed record of customer interactions and process customer accounts.
Coordinate with the technical team to handle service schedules and ensure timely maintenance and repairs.
Manage customer complaints, provide appropriate solutions within the time limits and follow up to ensure resolution.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Keep records of customer transactions, interactions, comments, and complaints.
Requirements
Qualifications:
Proven customer support experience specifically in HVAC or similar industry.
Strong phone contact handling skills and active listening.
Familiarity with Customer Relationship Management (CRM) software.
Ability to adapt and respond to different types of customer characters.
Excellent communication and presentation skills.
Ability to multitask, prioritize, and manage time effectively.
High school diploma is a minimum; more education or experience would be a plus.
If you enjoy problem-solving and working with a team to provide excellent customer service, you might be the perfect fit for our team.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .