Job Description:
We are looking for a dedicated and enthusiastic Customer Service Representative to join our team in Santa Ana, CA. In this role, you will serve as the first point of contact for our customers, addressing their inquiries and ensuring their satisfaction with our products and services. Your ability to provide excellent service and resolve customer issues will play a key part in maintaining our reputation for quality and care.Responsibilities:Respond to customer inquiries via phone, email, and live chat.Assist customers with product information, order placement, modifications, and tracking.Handle and resolve customer complaints or issues in a professional and timely manner.Maintain accurate and detailed records of customer interactions and transactions.Collaborate with various departments to ensure a seamless customer experience.Follow up with customers to ensure satisfaction and promote retention.Provide feedback on customer trends and suggestions for service improvement.