Description:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. The successful candidate will be responsible for providing excellent customer service, managing reservations, handling payments, and performing various administrative tasks. The ideal candidate must be available to work on weekends and holidays.
Responsibilities:
Greet guests and provide them with a warm and friendly welcome
Manage reservations and ensure that rooms are clean and ready for guests
Answer phones and respond to inquiries from guests
Process payments and keep accurate records of transactions
Assist with maintaining inventory and ordering supplies
Manage the front desk area and ensure that it is clean and organized
Perform various administrative tasks, such as filing, faxing, and copying
Follow established procedures for handling cash, credit cards, and other forms of payment
Collaborate with housekeeping and maintenance staff to ensure guest satisfaction
Attend training sessions and meetings as required
Monitor and maintain guest satisfaction through reviews and feedback
Resolve guest complaints or issues in a professional and efficient manner
Perform other duties as assigned by management
Requirements:
High school diploma or equivalent
Previous experience in hospitality or customer service preferred, but not required
Knowledge of San Rafael and the surrounding areas is a plus.
Excellent communication and interpersonal skills
Basic computer skills
Must be reliable, punctual, and able to work independently as well as part of a team
Ability to work independently and as part of a team
Strong organizational and time-management skills
Ability to work flexible hours including weekends and holidays
Must be able to lift up to 50 pounds
Must be able to navigate stairs
Must be able to read a computer screen, printed/handwritten documents, driver licenses and passports.
Must be able to type on a keyboard, use a mouse, and write on paper
We are looking for someone who is passionate about providing excellent customer service. If you have a strong work ethic, enjoy working in a team environment, and are excited about the opportunity to grow with our business, we encourage you to apply.
We are willing to train the right candidate for this position. If you are interested in joining our team, please submit your resume and a cover letter explaining why you are the ideal candidate for this position.
Pay: DOE
Schedule:
8 hour shift, 3pm-11pm Wednesday - Sunday
Ability to commute/relocate:
San Rafael, CA 94901: Reliably commute or planning to relocate before starting work (Required)
Experience:
Hotel experience: 1 year (Preferred)
Work Location: In person