Hosting walk-in interviews on Friday, December 26, 2025, from 9 am to 2 pm, PST, at:
555 St. Charles Drive, Suite 100
Thousand Oaks, CA 91360
Apply today at: https://careers.firstsource.com/job/Thousand-Oaks-Customer-Service-Representative-Cali/50218044/
Customer Service Loan Servicing Representative – Full-Time
Company: Firstsource Advantage
Location: Thousand Oaks, CA
Pay: $19.00–$20.00 per hour + monthly bonus opportunity
Start Date: Monday, January 12th
Training: Monday to Friday, 8:00 AM – 5:00 PM (first two weeks)
Work Hours: Monday to Friday, 8:00 AM – 5:00 PM (No weekends)
START YOUR CAREER IN THE FINANCE INDUSTRY
We are hiring Customer Service Loan Servicing Representatives to join our team in Thousand Oaks, CA. This is an excellent opportunity to begin or grow your career in the financial services industry while supporting customers with their personal and consumer loan needs.
What We Offer
Day Shift: Monday–Friday, 8:00 AM–5:00 PM
Paid Training (first two weeks)
Starting Pay: $19–$20 per hour, plus monthly bonus opportunities
Full Benefits Package: Medical, Dental, Vision, PTO, 401(k), and more
Career development and advancement opportunities
Position Overview
As a Customer Service Loan Servicing Representative, you will support customers throughout the lifecycle of their loan. Responsibilities include processing paid loans, preparing payoff statements, reviewing pending documents, and providing high-quality customer support over the phone.
Responsibilities
Manage high-volume inbound calls and make steady outbound follow-up calls
Process paid loans and document detailed, accurate notes
Prepare payoff demand statements and provide payoff information
Review, track, and manage pending and outstanding loan documents and exceptions
Index and image loan documents
Comply with all state, federal, and client regulatory requirements
Required Skills and Experience
Minimum one year of call center experience
Strong verbal and written communication skills
Excellent customer service and problem-solving abilities
Proficient computer skills