Vacancy expired!
Alpan Lighting Products, Inc.
Our company is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Responsibilities and Duties
Answers incoming customer calls regarding product problems, service questions and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database during and after each call
Work with the team to stay updated on product knowledge and be informed of any changes in company policies
Receiving/handling customer incoming Mail/Fax/Emails
Positively impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
Qualifications and Skills
Must be 18 years of age or older
High school diploma/GED required
Previous experience in a customer service environment
A positive attitude and good social / interpersonal skills are essential
Ability to remain professional and courteous with customers at all times
Have exceptional listening and communications skills
Must be able to deal with and remain calm in confrontational situations and deal with negativity
Excellent verbal and written communication skills
English speaking, Spanish a plus
Experience with QuickBooks a plus
Resume required
Benefits
Full-time Position, Monday through Friday
Schedule from 9:00 AM to 5:00 PM
Health insurance
Paid vacation, sick leave, and holidays
Opportunities for career growth and advancement
Vacancy expired!