Customer Support Specialist

We are seeking a dedicated Customer Support Specialist to join our team in Miami, FL. This role is essential in ensuring that our clients receive exceptional guidance, timely assistance, and an outstanding service experience. The ideal candidate is detail-oriented, solutions-driven, and committed to delivering a high standard of customer care in a professional consulting environment.ResponsibilitiesServe as the primary point of contact for client inquiries, providing clear and accurate information.Manage support requests through phone and email, ensuring timely and effective resolutions.Maintain detailed records of client interactions and follow-up steps.Collaborate with internal teams to ensure clients receive seamless service and ongoing support.Identify recurring issues and escalate as needed to improve service efficiency.Uphold the company’s service standards and represent the brand with professionalism.