Customer Support Manager

Job DescriptionWe are seeking a Customer Support Manager to lead and develop our support team, ensuring our clients receive outstanding service at every interaction. The ideal candidate will demonstrate strong leadership skills, excellent communication abilities, and a commitment to building a positive customer experience culture.ResponsibilitiesOversee daily operations of the customer support departmentLead, coach, and motivate team members to meet performance goalsDevelop and implement efficient support procedures and quality standardsAnalyze customer feedback to identify opportunities for improvementCollaborate with other departments to enhance overall client satisfactionManage escalation processes and ensure timely issue resolution