Customer Support Assistant

Job DescriptionWe are seeking a Customer Support Assistant who will play a vital role in ensuring our clients receive outstanding service and support. The ideal candidate will handle customer inquiries with professionalism, assist in resolving issues efficiently, and maintain a positive company image through every interaction.ResponsibilitiesRespond to customer inquiries via email and phone in a timely and professional manner.Provide accurate information about products, services, and company policies.Assist in tracking, reporting, and following up on customer cases.Collaborate with internal departments to resolve customer concerns effectively.Maintain records of interactions and ensure client satisfaction at all stages.Support continuous improvement initiatives to enhance service quality.