Job Details

ID #44743496
State Iowa
City Davenport
Job type Permanent
Salary Market
Source Stefanini
Showed 2022-08-10
Date 2022-08-09
Deadline 2022-10-08
Category Et cetera
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IT Specialist II

Iowa, Davenport, 52801 Davenport USA
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Will act as subject matter expert on tools, programs and applications unique to the client environmentWill act as the go-to resource who helps resolve complex issuesWill match project priorities to industry best practicesProvide training to consultant teams and end users as neededEnsuring that KB articles are accurate and sufficient for 1st level supportWhere necessary, writing, amending or removing KB articlesEnsuring and coordinating adequate level of understanding within the Service Center to ensure issue resolutionParticipate in the creation of training materialTrack and document process changes and ad hoc reporting requirementsLead continuous improvement actionsTrain, mentor, and coordinate the activities of other members of the team

Prior experience as a Service Desk agent1-4 years" experience as an IT Specialist subject matter expertA keen interest in new technologies, ability to learn quickly and high level of motivationKnowledge of client specific business tools (Colligo, NextPage)Knowledge of SharePoint Administration and configuring permissions in the SharePoint environmentKnowledge of Information Management PoliciesDocumented history of working in the area for which they are an expertAbility to understand industry best practices and can communicate those insights to help improve business modelPrior support of client"s users and the client environmentAttendance and schedule adherence are requirements of this positionLevel of Knowledge, Skills, and Authority:Knows and applies advanced concepts, practices and procedures of particular field of specializationMay adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the positionUnder minimal supervision, performs work that is varied and that may be somewhat difficult in nature, but usually involves limited responsibilityResolves most questions and problems, and refers only the most complex issues to higher levelsThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

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