Customer Support Specialist

Job DescriptionWe are seeking a detail-oriented and customer-focused Customer Support Specialist to join our growing team. In this role, you will serve as the first point of contact for clients, ensuring every interaction is handled with professionalism, empathy, and efficiency. You will play a key role in maintaining our reputation for outstanding customer satisfaction and operational excellence.ResponsibilitiesProvide timely and accurate support to customers via phone, email, and other communication channels.Assist clients with inquiries, product information, and issue resolution in a professional manner.Maintain up-to-date knowledge of company products, services, and policies.Collaborate with internal teams to escalate and resolve complex issues effectively.Document customer interactions and follow up to ensure complete satisfaction.Contribute to improving support processes and service quality through feedback and insights.