Client Services Representative

Our client, a confidential professional services organization, is seeking two Client Services Representatives to join their onsite team in Boston. This is a 3-6 month contract role starting February 9, with potential to convert to full-time based on performance and ongoing feedback. The position pays $22/hour with conversion salary starting around $46K. Hours follow a rotating schedule (up to 35 hours per week max), with shifts ranging between 8:00 AM-4:00 PM and 11:00 AM-7:00 PM; schedules are provided two weeks in advance.Key ResponsibilitiesRespond to incoming phone calls from existing and prospective clients regarding products and accountsProcess financial and non-financial transactions in accordance with established proceduresResolve basic account questions and escalate complex issues as neededCommunicate with clients and partners via phone, email, and written correspondenceDocument calls accurately and maintain proper recordsCollaborate with internal departments to resolve client inquiriesPerform additional duties as assigned by managementCandidate QualificationsAssociate's degree or equivalent work experiencePrior customer service experience preferredStrong communication, analytical, and problem-solving skillsHigh attention to detail and strong organizational abilitiesWorking knowledge of Microsoft OfficeProfessional demeanor and genuine interest in client support rolesQualified and interested candidates are encouraged to apply today for immediate consideration.Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future (TM)