Customer Service Representative

Our client, an insurance company in Anodver, MA, is seeking a Customer Service Representative to join their Welcome Center, serving as the first point of contact for policyholders and agents. This is a 100% onsite, Monday-Friday, 8:00-4:30 temp-to-hire role with the opportunity for 1 remote day per week once permanent. The CSR will handle high-volume inbound calls, provide Tier 1 insurance support, and ensure an exceptional customer experience. It is compensating $23/hour. Qualified and interested candidates are encouraged to apply for immediate consideration.Key ResponsibilitiesAnswer inbound phone and email inquiries from customers and agents.Provide Tier 1 support including portal navigation, account questions, and general policy information.Document all interactions accurately in internal systems.Identify when issues require escalation to Tier 2 support.Assist with outbound communications and proactive service initiatives.Participate in coaching, training, and continuous learning sessions.Maintain up-to-date knowledge of systems, services, and tools.Support process improvements to enhance efficiency within the Welcome Center.Perform additional tasks as needed to support departmental operations.What They're Looking For1-3 years of phone-based customer service or call center experience (insurance or banking preferred).Strong communication, professionalism, and ability to work across multiple systems.High attention to detail and comfort with fast-paced, high-volume environments.Bilingual skills are a plus.High school diploma required; some college preferred.Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future (TM)