Customer Service Administrator

Our client, a transportation services company in the Boston area, is seeking a Customer Service Administrator to join their Customer Experience team. This is a temporary, in-office position based in Boston, MA, with the potential to become permanent. The role has a Monday-Friday, 8:30 AM-4:30 PM schedule and is paying $24 - $25/hour. Key Responsibilities:Assist with online and digitally submitted parking appeals, using internal software platforms to investigate and resolve cases.Handle general phone calls from customers, addressing questions, concerns, and occasionally de-escalating challenging situations.Respond to questions, suggestions, and complaints via Service Now, following scripted responses and training guidance.Process in-person mail, including written appeals and mailed-in payments, following established procedures.Support the Customer Experience team in maintaining compliance with regulations and internal standards.Complete tasks in a timely and accurate manner, collaborating with team members during training and daily operations.Qualifications:Strong administrative and computer skills, comfortable learning and using multiple software platforms.Previous customer service experience, including handling phone calls and resolving inquiries professionally.Comfortable interacting with customers who may be frustrated or upset, with the ability to de-escalate situations.Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.Team-oriented, reliable, and willing to work on-site full time.Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future (TM)