Senior Key Account Manager

As the Senior Key Account Manager, you play a critical role in customer relationship and account strategy, ensuring customer satisfaction and long-term growth. This role will have a heavy focus in managing the program and contract implementation.Key responsibilities include:Support Tool Development and Release processesActively research, identify and develop collaborative customer relationships.Formulate sales strategy in alignment with sales plan using knowledge of the market and competitors. Identify and develop the company's unique selling propositions and differentiators.Identify opportunities for campaigns, services, solutions, and distribution channels that will lead to an increase in sales.Develop and present solutions to decision makers at customer.Forecast, track, and record sales activities to meet or exceed targets.Track and report global revenue sharing with customerLead contract amendment(s) and/or contract renewal both internally and with customerSupport Customer Service in resolution of dealer issues, locally and globallyAssist in the maintenance of the customer ecommerce platformSupport new dealer account setup and account changesBe self-dependent in the analysis and evaluation of complex customer requirements.Collaborate with internal product and service owners to deliver product and service features, functions, and specifications in alignment with customer needs.Assist in global product launches and customer initiatives.