Customer Support Assistant

Job DescriptionWe are looking for a detail-oriented and customer-focused Customer Support Assistant to join our team in Minneapolis. In this role, you will be responsible for providing exceptional service to clients, resolving inquiries, and offering reliable support to ensure a seamless customer experience. This position is ideal for individuals who thrive in a structured, professional environment and enjoy helping others succeed.ResponsibilitiesAssist customers via phone, email, and internal communication channels with professionalism and accuracyProvide clear information regarding services, procedures, and account-related inquiriesMaintain detailed records of interactions, feedback, and follow-up actionsCollaborate with internal teams to resolve issues efficientlyIdentify opportunities to improve processes and enhance customer satisfactionUphold company standards, service quality guidelines, and confidentiality policies