Direct to Consumer Specialist

Please note:  Application review for this role will begin January 2, 2025. In this role, you will deliver exceptional customer service to our retail partners and consumers.  You will serve as a cornerstone in handling basic customer inquiries and routine issues, ensuring prompt resolution, as well as focus on delivering standard assistance while promptly escalating more complex issues to appropriate levels.  This roll plays a vital part in fostering a positive customer experience through clear communication and adherence to established procedures.   What you would do on a typical day: Deliver an exceptional "WOW" experience to our consumers through friendly, knowledgeable customer service that consistently exceeds their expectations. Assist customers promptly and effectively with inquiries, concerns, and requests to ensure their satisfaction. Ensure the accurate and efficient management and processing of customer orders to streamline the purchasing experience. Resolve customer complaints and issues efficiently, demonstrating a commitment to resolving issues promptly and effectively. Demonstrate comprehensive product knowledge to provide expert assistance and guidance to customers. Maintain professionalism in all communications to uphold positive interactions and relationships with customers. Engage with customers proactively across various communication channels to provide seamless support. Document and meticulously track all customer interactions within the support system to ensure comprehensive follow-up and resolution. Coordinate routing activities and efficiently escalate complex issues to the level 2 support team for specialized attention and resolution.