Customer Support Specialist

Job DescriptionWe are seeking a dedicated Customer Support Specialist to join our dynamic team. The ideal candidate will be the first point of contact for our clients, ensuring a seamless and positive experience at every stage of their journey. This role requires excellent communication skills, problem-solving abilities, and a commitment to providing exceptional service.ResponsibilitiesRespond promptly to client inquiries via phone, email, and chat.Resolve customer issues efficiently while maintaining a professional and empathetic approach.Provide detailed information on travel packages, services, and policies.Coordinate with internal teams to ensure client satisfaction and seamless service delivery.Maintain accurate records of client interactions and transactions.Identify opportunities to improve customer experience and provide feedback to management.