Reservations Sales Agent

As part of Sofitel, you help create memorable experiences for our guests from the very first interaction. Every conversation, reservation, and touchpoint is a chance to share our signature joie de vivre and the elegance of French-inspired hospitality. In this role, you’ll ensure each experience is smooth, welcoming, and reflective of our luxury values, delivering service that is polished, thoughtful, and truly enjoyable.Embody the highest expression of luxury service, offering a warm, intuitive, and personalised welcome to every guest. Serve as a true ambassador of Sofitel, reflecting A Passion for Excellence, the Essence of Plaisir, and the Spirit of Openness in all you do.Begin your journey with Sofitel Luxury Training, immersing yourself in the philosophies, rituals, and service artistry that define our brand.Expertly manage group, FIT, and corporate reservations, ensuring each booking is handled with precision, care, and adherence to our refined reservation standards.Serve as the elegant first point of contact, answering calls within three rings using our signature Sofitel greeting—gracious, confident, and impeccably polished—while following RESAvision guidelines and capturing every essential detail.Action all reservations promptly and flawlessly, ensuring every request is processed within two hours to maintain our seamless service flow.Maintain perfectly organised reservation records, ensuring all information is filed with the same attention to detail expected of a luxury environment.Take full ownership of each inquiry, ensuring guests feel supported, anticipated, and valued from the very first moment.Craft refined, brand-aligned correspondence, ensuring all outward communication reflects Sofitel’s sophistication, and referring any unusual requests to the Reservations Sales Manager.Assist with the upkeep of our rate manual, contributing to the accuracy and clarity of the information that guides our business decisions.Ensure our systems remain impeccably updated, reviewing and adjusting rates in the computer system to guarantee precision and consistency.Adhere to all published rate structures from RESAweb and other approved sources, with any exceptions managed through the Reservations Manager.Adopt a confident and proactive luxury sales approach, maximising occupancy and revenue while ensuring every guest interaction exudes graciousness and value.