Customer Service Agent

Job DescriptionSharpcontra is seeking a Customer Service Agent who will serve as the first point of contact for clients and customers. The ideal candidate will be skilled in communication, problem-solving, and maintaining a professional and positive attitude in all interactions. This position offers a dynamic work environment where you’ll contribute to the success of both our clients and our internal team.ResponsibilitiesHandle inbound and outbound customer communications promptly and professionally.Provide accurate information and support regarding company products and services.Resolve customer issues efficiently while maintaining high satisfaction levels.Maintain detailed records of customer interactions and transactions.Collaborate with internal teams to improve service processes and outcomes.Uphold company standards in customer relations and data confidentiality.