Document Production Workflow Coordinator (Mon-Fri 3p-12a)

The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level.  Advanced ability to assess documents, has a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters.  The position requires advanced software aptitude in those programs used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment.  The Document Production Workflow Coordinator may require the training of team members, and may be responsible for the day-to-day coordination of workflow within a shift or site.Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester.  Seeks alternate solutions to deadline requests, as neededPrioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issuesActs as a leading definitive resource for all questions relating to document production, prooing and quality assurance by the teamIdentifies and corrects errors in complex business documents to ensure quality of return product to requestersDetects formatting and compositional errors in documents; verifies citations are properly formattedChecks corrected proofs of documents against mark-up for comparison and quality assuranceAdheres to and monitors team members’ adherence to formatting standards, utilizing generally accepted prooing marks and use of standard reference resources, with an understanding of the client's business environment.Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality workResponsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for document production workFacilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client’s expectations for quality, timeliness and serviceTrains more junior staff members, as neededCommunicates with manager and/or client on job or deadline issues in a timely and professional mannerAssists the Lead, Supervisor or Manager in the execution of administrative and/or other procedures or systems across impacted team membersFacilitates team’s adherence to company policies (conduct, attire, performance, attendance)Works collaboratively, demonstrating open and flexible communication, within and across team membersContributes to recommendations for individual development goals, trainings, or performance expectations to Lead, Supervisor or Manager to enhance team skill levels and quality outputsInteract with clients in person, over the phone or electronically.Adhere to Williams Lea policies in addition to client site policies.