Senior Program Manager - Facilities & Operations

Turner & Townsend is seeking an experienced Sr. Program Manager to supporting a Retail Real Estate Program Management & Operations (PMO) team. This role sits at the intersection of strategy and execution, primarily supporting the Preservation (Facilities) team with occasional cross-over into development workstreams.This is a hands-on program management role for someone who thrives on identifying operational inefficiencies, driving cross-functional coordination, and turning data observations into actionable programs. The ideal candidate brings a strong facilities management or store operations background and can hit the ground running on a wide variety of initiatives from process improvement to program development on topics such as vendor performance or specifications with reoccurring repairs.Responsibilities:Manage a dynamic portfolio of facilities-related initiatives ranging from one-off operational requests to longer-horizon improvement programs, ensuring clear ownership, timelines, and outcomesServe as a key resource for the Preservation team on ad-hoc requests including but not limited to process improvement, vendor performance, means & methods, and facilitating supportive trainingReview work order data in ServiceChannel (or equivalent CMMS platform) to surface operational trends, then drive the appropriate next step whether that's engaging Design on an alternate spec, tightening a service frequency, or standing up a new mitigation programIdentify opportunities to formalize recurring issues into structured programs (e.g. leak mitigation, reducing repetitive maintenance & repairs)Coordinate cross-functionally (e.g. Design, Construction, Facilities, Operations, and external Vendor partners) to advance program initiativesCommunicate and present findings, recommendations, and project status clearly to stakeholders at all levels, including director-level and aboveDevelop and maintain program documentation, status reporting, and process guides as neededSupport the broader PMO team across both Preservation and Development workstreams as needed   SOX control responsibilities may be part of this role, which are to be adhered to where applicable.