Customer Resolution Specialist

Our Customer Resolution Specialist is a critical part of the Spear Customer Support team. You will be responsible for improving overall usage and adoption of the technology platform and for helping to deliver customers their desired outcomes!Handle cancellation requests while gathering an understanding of the reason for the cancellationUnderstand the solutions we offer and the value we provide to maximize customer retention and enablementPerform outbound calls to follow up with member satisfaction and to update credit card on fileProvide reporting to management as it relates to cancellation trendsProactively review accounts that have open invoices due to an expired or invalid cardCommunicate thoughtful, customized solutions that help at risk customers move forwardUtilize necessary systems to research customer account to uncover any potential issuesOur Customer Resolution Specialist is a critical part of the Spear Customer Support team. You will be responsible for improving overall usage and adoption of the technology platform and for helping to deliver customers their desired outcomes!Handle cancellation requests while gathering an understanding of the reason for the cancellationUnderstand the solutions we offer and the value we provide to maximize customer retention and enablementPerform outbound calls to follow up with member satisfaction and to update credit card on fileProvide reporting to management as it relates to cancellation trendsProactively review accounts that have open invoices due to an expired or invalid cardCommunicate thoughtful, customized solutions that help at risk customers move forwardUtilize necessary systems to research customer account to uncover any potential issues