As the Senior Manager of Visa.com Project Management, you will help support the creation and execution of global content on Visa.com. In this capacity, you will work with internal Visa groups who own global content and their agencies, regional teams who oversee local Visa.com websites, our own internal creative resources within the Global Visa.com team and our digital agencies. You will be responsible for leading the intake process to help our partners understand our process, educating business partners on the Global Visa.com process, creating and updating project requests, facilitating communication and reviews for the creative process, and managing work through the authoring and publishing process.As a key member of the global Visa.com Operations team, the selected candidate will partner closely with members of the Digital Experience & Capabilities (DXC) team including User Experience, Creative, Web Product Management, Web Development, and Web Analytics/Optimization.This position will report into the Senior Director of Visa.com Operations.ResponsibilitiesProcess Development & ManagementServe as custodian of existing process to manage content publishing for Visa.com and design new processes to improve efficiencyAssist business partners in understanding and following the process for publishing content onto Visa.comHelp business partners identify content requirements and complete project intake briefsProvide guidance to business partners on creative resourcing for their projectsProject ManagementCommunicate and follow up with business partners throughout the lifecycle of a projectSchedule projects according to resource availability and project priorityCoordinate training, requests and reviews with agencies and internal groupsPre-flight work prior to authoring to ensure copy decks and assets meet governance requirementsContent Publishing SupportHelp business partners understand requirements for the Visa.com CMS (Adobe Experience Manager)Work with the authoring team to test out specific content and component configurations, as neededWork with the internal Visa.com authoring team to ensure quality content and experiences are craftedThis is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.