Description Primary Responsibilities:
Contact providers hospitals, and/or clinical staff via phone and email to explain program and request, set commitments for information return, and explain options for completing and transmitting information.
Develop and manage on-going relationships with providers to reduce provider abrasion and drive program participation.
You will be responsible for making approx. 40 - 60 outbound calls daily and meeting program specific metrics outlined by leadership.
In addition to initial outreach, you will perform research to locate providers, prepare data for release, and conduct follow-up.
Your day will consist of 95% phone work and 5% research and data entry.
Respond to coaching and various forms of feedback and quality analysis to meet or exceed performance metrics.
Adhere to Protected Health Information PHI policies and practices.
Requirements
Experience Required:
High School Diploma or GED or equivalent experience.
Experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools.
Experience utilizing MS Office applications (Intermediate level of use) including word and excel.
Soft Skills:
Effective communication skills, an articulate and professional phone presence.
Ability to apply creative thinking skills when needed to resolve questions as it relates to the program.
Ability to thrive on change, to adapt to multiple focuses in short amounts of time.
Ability to work independently, apply critical thinking skills when needed, multi-task and demonstrate professionalism in all interactions.
Telecommuting Requirements:
Must reside in the US.
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Ability to keep all company sensitive documents secure.
Must have appropriate childcare arrangements.
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