Customer Support Assistant

We are looking for a highly organized and detail-oriented Customer Support Assistant to join our team. In this role, you will support daily client interactions, assist in resolving inquiries, ensure timely communication, and contribute to providing a seamless customer journey. You will work closely with internal teams to maintain service standards and uphold the quality that represents GG Media.ResponsibilitiesManage incoming inquiries via phone and email with a professional and solution-oriented approach.Assist customers by addressing questions, troubleshooting concerns, and providing accurate information.Maintain detailed documentation of interactions, updates, and follow-ups.Coordinate with internal departments to ensure prompt resolution of issues.Support routine administrative tasks to keep operations organized and efficient.Uphold service quality standards and contribute to a positive client experience.