Customer Support Manager

The Customer Support Manager will play a key role in overseeing daily support operations, ensuring high-quality service delivery, and driving continuous improvement across customer-facing processes. This position requires a proactive leader who can coordinate teams, optimize workflows, and serve as a bridge between customers and internal departments to ensure satisfaction and efficiency.Key ResponsibilitiesLead and manage the customer support team to ensure consistent, high-quality serviceDevelop and implement support strategies, policies, and proceduresMonitor performance metrics and identify opportunities for improvementHandle escalated customer inquiries and ensure timely resolutionCoordinate with internal teams to align customer needs with company objectivesTrain, mentor, and support team members to foster professional growthEnsure compliance with internal standards and service-level expectations