Position Description:Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve programs, refine strategies, and enhance understanding. Our work yields actionable information to guide decisions in wide-ranging policy areas, from health, education, early childhood, and family support to nutrition, employment, disability, and international development. Mathematica offers our employees competitive salaries, and a comprehensive benefits package, as well as the advantages of being 100 percent employee owned. As an employee stock owner, you will experience financial benefits of ESOP holdings that have increased in tandem with the company’s growth and financial strength. You will also be part of an independent, employee-owned firm that is able to define and further our mission, enhance our quality and accountability, and steadily grow our financial strength. Learn more about our benefits here: https://www.mathematica.org/career-opportunities/benefits-at-a-glanceWe are looking for anInfrastructure Engineer Associateto join our Information Technology Services (ITS) group.This position is eligible to work remotely and will come to the DC or NJ office as needed.The Engineer will be responsible for day-to-day Windows server maintenance and administration, including on-prem and Office 365 environments. The Mathematica ITS team pursues candidates with a broad set of technical skills, a history of delivering innovative and cost-effective IT solutions, and who are passionate about technology and confident in their ability to tackle difficult challenges.At Mathematica, we take pride in our commitment to diversity. Building an inclusive culture that draws on the individual strengths of employees from different ethnic backgrounds, cultures, lifestyles, abilities, and experience is key to our success.STAFFING AGENCIES AND THIRD-PARTY RECRUITERS:Mathematica is not accepting candidates for this role or any technical role from staffing agencies or third-party recruiters. Please do not contact technical or senior staff at Mathematica or share unsolicited resumes. All agency inquiries go through the talent acquisition team and will be routed accordingly.Responsibilities:
Microsoft 365 and Exchange Online recipient administration
Windows Active Directory administration
Participate in the review of anti-spam and other security policies within the 365 platform
Troubleshooting and analysis of technical or policy related issues
Assist with operational management of server infrastructure including deployment, configuration, and monitoring of server hardware
Update and maintain server operating systems
Maintain process documentation related to server infrastructure and administration
Manage and respond to ServiceNow tickets
Position Requirements:
Bachelor’s degree in computer science or computer-related field, or equivalent experience
0-3 years' experience managing Windows systems
Ability to communicate effectively with technical and non-technical users
General knowledge or experience with Active Directory and Group Policy
General knowledge or experience with Microsoft 365 and Exchange Online
General knowledge of Microsoft Azure and Entra ID
Experience with administering systems running on Amazon Web Services (AWS) a plus
Experience with VMware, Hyper-V, Citrix, or similar tools a plus
Experience with Windows Server security hardening a plus
As a federal government contractor, all staff working in our central ITS group with access to corporate computer systems are required to successfully undergo a background investigation or security clearance as a condition of employment
Occasional evening and weekend work may be required
This position offers an anticipated annual base salary range of $60,000 - $70,000. To apply, please submit a cover letter (optional), resume, location preference, and salary expectations. This position will be posted until August 23, 2024.STAFFING AGENCIES AND THIRD-PARTY RECRUITERS:Mathematica is not accepting candidates for this role or any technical role from staffing agencies or third-party recruiters. Please do not contact technical or senior staff at Mathematica or share unsolicited resumes. All agency inquiries go through the talent acquisition team and will be routed accordingly.Available Locations:Remote; Princeton, NJ; Washington, DC#LI-DI1We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.