GCIB / GM KYC Change DirectorNew York, New York;Charlotte, North CarolinaJob Description:The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes, and identify opportunities that enhance the client experience.The RoleThe KYC Client Outreach Change team oversee delivery of Front Line Unit (FLU) programs, process engineering, and tools and systems used by the FLU.Role Responsibilities
Strategize, collaborate, and support program management of key FLU initiatives for GCIB and GM, including multiyear forecasts of deliverables
Review performance, delivery and outcomes of KYC Client Outreach programs of work, including leveraging those performed by other Lines of Business for cross over consideration
Stakeholder manage key partners, including Business COOs, Bankers and Sales staff as needed
Create, define, and adhere to strong success metrics
Perform gap analysis of current state platform capabilities and needs
Perform process mapping in Microsoft Visio
Develop and present various levels of presentations, including executive presentations, to convey key updates and change proposals
Implement process design changes designed from analysis including creating training and procedural materials, performing readiness activities for process changes, and completing pre and post testing of change
Manage multiple deliverables, prioritize work and meet deadlines
Handle large volumes of data and drive decisions based on data analysis
Strong work ethic and desire to learn, with a proactive drive to demonstrate ownership and take initiative
Influence and lead diverse groups to achieve desired results
Quickly get up to speed on new programs, with strong initiative to get things done themselves
Partner with GCIB and GM business leaders, other FLU project managers, Operations project managers, data management, and other functions to prioritize core deliverables that maximize business value
Partner with data management to ensure data change, issue remediation and advancement are appropriately delivered
Drive a collaborative and output oriented culture
Required Skills
Bachelor's degree or equivalent work experience
10+ years of multi-year change portfolio management experiencein project management, process design, or consulting within the financial services industry
Core ability to deliver in a environment of ongoing change, while also assessing for potential improvement and risk mitigation
Understand big picture and ability to work well independently
Ability to initiate and build strong relationships with all levels of the organization
Excellent interpersonal skills for motivation, collaboration and encouragement
Professional Demeanor: Demonstrating patience, composure, and positive attitude.
Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.
Detailed knowledge of processes, procedures and policies that govern change and technology at Bank of America, including the Bank of America's Enterprise Change Management Policies and Standards
Expert in Excel (Data Formulas, Pivots, Macros), Business intelligent reporting tools (Tableau, Business Objects), Citizen Developer tools, SQL
Expert in PowerPoint presentations, including strong presentation skills to effectively communicate key updates and proposals across various levels of leadership
Shift:1st shift (United States of America)Hours Per Week:40Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.