Position Summary
Reporting to the Chief Operating Officer, the Director of Mural Operations oversees the maintenance and quality of the Mural Arts collection (3,500+ works) and the lots, gardens, and parks they inhabit. This role is responsible for contract management, vendor relationships, and ensuring that each mural’s vision is executed and preserved. The Director manages the Mural Operations team, coordinates with internal and external partners, and implements best practices for long-term mural preservation and safety.Essential Functions Lead and manage the Mural Operations team, including hiring, training, and evaluating staff to ensure high-quality and safe mural production.Oversee the maintenance and upkeep of 3,500+ murals, ensuring the preservation of their artistic vision.Lead efforts in safety training and skill sharing for artist installers and project managers. Establish a schedule for themed training, including internal presentations of case studies, coordinating training with outside vendors as necessary, and additional skill-building and knowledge sharing as needed. Develop, manage, and maintain vendor contracts and relationships for all mural maintenance needs, including cleaning, structural repairs, and landscape care.Assess potential mural sites, evaluate conditions, and support Project Managers in cost estimation for site preparation.Coordinate with internal teams and contractors to ensure the timely completion of public art projects.Research, test, and evaluate new materials, tools, and techniques to enhance mural longevity and train staff on new applications.Direct the on-site production of over 100 public art projects annually, ensuring adherence to operations policies and protocols.Oversee inventory management, including the maintenance of supplies and equipment valued at over $3,000,000, and manage an annual department budget of approximately $95,000.Manage a fleet of seven vehicles, including scheduling for maintenance and repairs.Serve as liaison between Mural Arts and the City of Philadelphia, facilitating relationships with community groups, local government, artists, and other stakeholders.Competencies, Knowledge, Skills and AbilitiesCommunicationClear, effective, and appropriate verbal and written communication with internal and external groups; ability to listen and understand others; makes a conscious effort to keep others informed; if applicable, completes reports on time, accurately, and grammatically correct.Teamwork & CollaborationEffectively works and collaborates with others toward a common goal; builds and maintains cooperative, respectful work relationships with internal and external contacts; takes initiative to support the work of the department/organization. Problem-SolvingAbility to respond appropriately in routine and complicated situations, think out implications of actions, independent functioning. Uses sound and reasonable judgment, following established protocols when making decisions.InnovationSeeks opportunities to identify and implement improvements to current processes, systems and methods through small changes or larger innovations.  Encourages others to adopt new ways to do things that promote quality, efficiency, and effectiveness.Planning & OrganizationHandles competing priorities in a timely fashion by identifying the most important activities or issues to work on; effectively manages own and others’ time; Maintains organized, comprehensive records, contracts and documentation required for departmental and program needs including grant and fiscal documentation.Professional & Ethical StandardsMeets basic work expectations of honesty, cooperation, integrity, courtesy, and willingness to learn; Maintains confidentiality according to company policies; Demonstrates technical expertise in job tasks; displays understanding of how job relates to other jobs/departments; Punctual, follows through, can be relied upon to complete assignments and commitments made to others; Upholds company policies and procedures and demonstrates safe work habits.Budget ManagementAccurate monitoring and control of expenditures and utilization of resources; achieves cost effective results. Adheres to the budget boundaries and documents all expenditures.  Keeps the Finance department apprised of activities that could positively or negatively impact the budget.Employee DevelopmentMotivates staff to improve, encourages suggestions and solutions; Appropriately and effectively provides feedback to work groups, both positive and negative; provides training and development opportunities as needed/requested. For managers of people. Departmental DirectionPlanning, development, implementation, and monitoring of programs, projects, policies, and procedures that ensure efficient and consistent department or division operations; clearly establishes and refines goals and objectives for the work group. For managers of people.