At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices.B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy environment. Make your move to B&H today!Job Title: Desktop Support Technician Level 1 Division/Department: IS OperationsReports to: Approved By: Viewed By: Scheduled Hours: Monday - Thursday 3pm – 11:45pm, Friday 9am - 3pm Last Reviewed: Employee’s Signature: Job Overview: Desktop Support, a function of IS Support, provides front line tech support and service across all B&H locations during business operating hours, handling day-to-day break-fix issues and business enhancements. The team is responsible for the setup, support, and overall maintenance of end user hardware and software. Desktop Support Technicians use various tools to remote control, troubleshoot, resolve, and document service requests as well as route and escalate advanced technical issues to appropriate team for follow-up. The Desktop Support Technician Level 1 is a highly motivated entry level technician seeking to gain experience and grow in the IT field. The Desktop Support Technician is enthusiastic about technology and problem-solving and has a passion to help end users through their technical challenges. Essential Responsibilities:
Setup and support all workstations and peripherals such as phones, printers, etc.
Maintain and support end user applications such as Microsoft Office, Adobe CC, etc.
Complete tickets as they are assigned within agreed upon SLA goal
Remote assistance via VNC or other screen sharing applications
Communicate and document all aspects of an issue including troubleshooting, identification, research and resolution
Follow established policies and procedures
Good understanding of B&H systems and technology
Learn new technologies as they are used by the business in order to support end-users
Maintain and support conference room equipment
Organize and maintain lab, storage areas and wiring closets
Image and deploy PCs, Macs and Thin Client devices
Documentation of internal and business facing knowledge
Follow policies and procedures related to IT assets through purchasing, inventory, maintenance, and disposal
Escalate to Desktop Support Manager or senior technicians when required
Partake in Superstore close and Sunday rotations (and holiday peak-coverage)
Additional Responsibilities:
As assigned by Manager
Specific Knowledge, Skills and Abilities:
Great attitude and strong willingness to help others with their technical challenges
Strong written and verbal communication skills
Ability to prioritize and manage workload
Detail-oriented, resourceful and effective research skills, and quick and analytical thinker
Ability to work under pressure
Knowledge of PC and Mac components
Knowledge of Active Directory/Azure, Microsoft Office, Exchange and Adobe Suite
Knowledge of Windows and Mac Operating Systems
Preferred Education, Experience and Licenses:
CompTIA A+ and Network+ certifications are a plus
Minimum 1 year in a technical support role preferred
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.
Job DetailsJob Family Information SystemsPay Type HourlyJob Start Date Monday, August 19, 2024Hiring Rate 25 USD