Customer Account Representative

Job DescriptionWe are seeking a motivated Customer Account Representative to join our dynamic team in Boston. In this role, you will serve as a key point of contact for clients, ensuring that their needs are met efficiently and that every interaction reflects the Sharpcontra standard of excellence. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.ResponsibilitiesBuild and maintain positive relationships with clients, ensuring satisfaction and trust.Manage client accounts, handle inquiries, and provide timely solutions to requests.Coordinate with internal teams to ensure seamless service delivery.Prepare and maintain accurate records of client communications and transactions.Identify opportunities to improve account performance and client experience.Support sales and management teams with reporting and client insights.