Our client, a global investment back located in downtown Boston is seeeking a temporary to permanent front desk receptionist.
Monday - Friday 8a-5p, however must be flexible for 7a-4p or 9a-6p.
$25.00 per hour.
Position Summary:
Delivers exceptional front-of-house service and supports daily workplace operations, including reception, visitor management, meeting coordination, office and kitchen supplies, vendor coordination, mail and packages, onboarding support, invoice allocation, and general facilities support.
Job Qualifications:
High school diploma or equivalent.
Minimum 3 years of reception, concierge, or customer service experience; legal or financial services preferred.
Experience working on a reception desk in a busy corporate environment.
Intermediate skills in Microsoft Word and Excel; basic PowerPoint skills.
Good knowledge of Cisco phone systems preferred.
Prior experience interacting with vendors preferred.
Excellent verbal and written communication skills with professional presentation.
Strong time management and organizational skills.
Ability to multitask and prioritize workload in a fast-paced environment.
Strong attention to detail and accuracy.
Ability to handle sensitive and/or confidential information.
Ability to make independent decisions that support business needs and policy.
Good problem-solving skills with appropriate escalation judgment.
Ability to work well with multiple stakeholders, including clients and diverse teams.
Self-motivated with a positive, service-oriented approach.
Knowledge of room booking tools (e.g., Condeco) and working knowledge of A/V equipment is an advantage
Job Relationships:
Internal: Account team, functional team
External: Clients, client’s customers, vendors
Job duties:
Front Desk & Guest Experience
Ensure a professional, welcoming, and seamless guest experience at all times.
Welcome visitors, clients, and guests; manage visitor check-in, building security requirements, and access badges.
Escort guests to meeting rooms and notify hosts of arrival.
Understand client expectations and deliver consistent 5-star service.
Respond to guest needs and requests promptly and professionally.
Answer and direct calls; manage messages and meeting room inquiries.
Monitor reception inbox, ensuring timely responses.
Meeting & Hospitality Support:
Book meeting rooms accurately using approved systems; ensure A/V, room setup, and food and beverage needs are captured.Assist with hospitality setup, including beverages and food service.
Coordinate internal and external catering as needed.
Office Operations & Facilities Support:
Manage office supplies and kitchen inventory, including weekly food orders.
Manage incoming and outgoing mail, packages, and deliveries.
Coordinate with building management and vendors (cleaning, maintenance, IT).
Coordinate equipment maintenance and vendor support; escalate unresolved issues when needed.
Maintain workplace tidiness and readiness across shared spaces.
Support staff events, team-building activities, and onsite functions.
Budget and Invoice Support:
Manage office budgets and allocate invoices accurately to the correct Line of Business and opportunity numbers.
Process invoices ensuring accurate coding.
Review monthly budget reports to ensure spending compliance and proper allocation.
Onboarding & Employee Support:
Assist with new-hire onboarding, including desk setup, supplies, and building access coordination.
General Responsibilities:
Handle confidential information with discretion.
Use equipment and supplies efficiently.
Troubleshoot basic office equipment issues.
Adhere to all client site policies.
Support a positive, service-focused environment and build strong client relationships.
Working Conditions:
Ability to work overtime as needed.
Work is performed in a professional work environment.
Business casual attire required.
Must be able to work sitting most of the time.