Customer Support Assistant

We are seeking a highly organized and service-oriented Customer Support Assistant to join our team in Houston, TX. The ideal candidate will provide exceptional support to clients, manage inquiries with professionalism, and ensure a seamless customer experience. This role requires strong communication skills, a proactive mindset, and the ability to remain composed and efficient in a fast-paced environment.ResponsibilitiesProvide professional and timely assistance to clients via phone, email, and other communication channels.Manage and track customer inquiries, ensuring accurate documentation and follow-through.Collaborate with internal departments to resolve issues and deliver high-quality support.Maintain updated knowledge of company services, processes, and client needs.Assist with scheduling, account updates, service coordination, and follow-ups.Identify opportunities to enhance the customer experience and improve service workflows.