Customer Support Specialist

We are seeking a polished and motivated Customer Support Specialist to join our team in Houston. This role is essential to ensuring every client interaction is handled with clarity, professionalism, and efficiency. You will serve as the first point of contact for customers, providing accurate information, resolving inquiries, and representing the high standards of Catch Vibe Voice.ResponsibilitiesRespond to customer inquiries through phone and email with professionalism and accuracy.Provide clear information regarding products, services, and account details.Assist with troubleshooting and problem resolution in a timely manner.Maintain organized records of customer interactions and follow-up actions.Collaborate with internal teams to ensure consistent and effective service delivery.Uphold company service standards and contribute to a positive customer experience.